Financial Management for Business Owners (FiMBO) Module

6. Customer Attrition

Before You Work to Fill Your Customer Acquisition Bucket Fix The Leaks to Reduce Customer Attrition

For most businesses, addressing the causes of attrition is the fastest way to grow sales.

  • Why work harder when you can work smarter, it costs much less to keep hold of your existing customers than it does to acquire new ones.

  • How does improving customer engagement lead to increased loyalty, more sales, and more referrals.

  • Discover how small improvements in customer retention drive massive increases in the long-term growth of revenue, profit, and equity value.

  • Don’t just listen to those who shout loudest, the tip of the iceberg, the views of the ’silent majority’ are the ones that matter most.

  • Discover how to grow your business click the Book Now button.  FiMBO is a 12 Week Programme delivered online, each session is 45 minutes with extra time for live Q&A. The first session is free to attend. Decide at the end of the session if you would like to commit to the full programme (£200+VAT).

  • Money Back Guarantee:  If you are not delighted at the end of the 12 weeks, just say so and we refund every penny, simple as that.

“That was a real eye-opener, I can now see where I have been going wrong all these years. Why has no one ever told me about this before, it is truly invaluable and essential for effective business growth. Thank you so much”.

The fastest way to improve engagement & retention:

  • KNOW YOUR NUMBERS
  • UNDERSTAND CAUSES OF DISSATISFACTION
  • SET REALISTIC TARGETS FOR IMPROVEMENT
  • IDENTIFY UNMET CUSTOMER NEEDS
  • ENGAGE YOUR ‘SILENT MAJORITY’
  • PROVE YOU CARE
  • FORECAST THE IMPACT OF IMPROVEMENT

Financial Management for Business Owners

Other course modules

Get in touch

I am interested in:

Want to build a business that gives back?

You’ve worked hard to make a living; now it’s time to make a lifestyle. Let us help you build a business that gives you more time and freedom today.